Every Gaelic Clann piece is made to be worn, kept, and passed on. If something isn't right, we'll make it right.
For non-personalised products, you have 30 days from the date of delivery to request a return.
To be eligible, your item must be:
Return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our part.
Once your return is received and inspected, we will process your refund within 10 working days to your original payment method.
If you are based within the European Union, you are entitled to a 14-day cooling-off period from the date of receipt, during which you may cancel your order without providing a reason — provided the item is returned in its original, unworn condition with proof of purchase.
Contact our team at support@gaelicclann.com with the following:
We will respond with return instructions and the correct return address. Please do not send items back without prior approval — unauthorised returns cannot be accepted.
Refunds are issued to your original payment method once your return has been received and inspected. Please allow up to 10 working days for the refund to appear after approval.
If 15 working days have passed since your refund was approved and you have not received it, contact us at support@gaelicclann.com and we will resolve it promptly.
The following cannot be returned or refunded:
We do not process direct exchanges. To receive a different item, please return your original order following the process above and place a new order once your return is confirmed.
Last updated: 2026 · Gaelic Clann · support@gaelicclann.com